Effective November 5, 2026

Returns & Refunds

Every Gifted Ones piece is printed to order, just for you. Because of that, here is how returns, replacements and refunds work.

Misprinted, damaged or wrong items

If your item arrives misprinted, damaged, defective or isn’t what you ordered, we’ll replace it free of charge. Contact us within 30 days of delivery with your order number and a photo of the problem. You don’t need to send the item back, and you won’t pay any shipping for the replacement.

If we can’t replace the item (for example, if it’s no longer available), we’ll issue a full refund for that item instead.

Change of mind

Because each piece is made to order, we can’t accept returns or exchanges for change of mind, including ordering the wrong size or color. Please check the size guide before ordering. If you’re unsure about sizing, contact us and we’ll gladly help you choose.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible. If your order hasn’t started printing, we’ll cancel it and refund you in full. Once printing has started, we can’t cancel the order.

Lost or undelivered packages

If your tracking shows no movement for 7 business days, or shows delivered but you didn’t receive it, contact us and we’ll work with the carrier to locate it or send a replacement.

Refunds

Approved refunds go back to your original payment method (card, Apple Pay, Google Pay, Link, or Klarna/Afterpay) within 5–10 business days, depending on your bank.

How to reach us

Email [email protected] or call (888) 544-2190. We answer within one business day.

Gifted Ones Apparel, a brand of Cultivate University LLC
1242 Columbia Dr, Suite 1242, Decatur, GA 30032